Returns Policy

ONLINE RETURNS POLICY

 

Items purchased from the True Reflections Clothing by Just Audrey e-boutique may be returned for a refund given the following conditions are met. We do not exchange at this point in time.

 

-Goods are returned within 14 days (returns outside of this period are held to True Reflections Clothing by Just Audrey’s discretion).

 

-Proof of purchase is provided (transactional receipt or invoice).

 

-Items are not marked as FINAL SALE - NO EXCHANGES - NO RETURNS.

 

-Items are in their original condition, meaning that:

All tags are still intact;

Items are in their original packaging

Items have not been worn, altered, damaged or washed (this includes shoes returned with sole markings or scratches).

 

Non Refundable Items

Due to their nature or hygiene restrictions, True Reflections by Just Audrey e-boutique cannot refund the following items:

 

Earrings and jewellery

 

Final Sale Items

Items marked as FINAL SALE - NO EXCHANGES - NO RETURNS are not eligible to be returned or exchanged for any reason. 

 

HOW TO RETURN ONLINE

-Ensure all return conditions listed above have been met.

 

-Submit your return via info@justaudrey.com.au 

 

-You will be issued a Return Authorisation Number. Please write the Return Authorisation Number on your return to be included in your return parcel.

 

-Return address:

True Reflections Clothing by Just Audrey, 84 Gymea Bay Road, Gymea, NSW, 2227. Australia 

 

-Due to varying processing times between payment providers, online returns may take 5-7 business days to process into your account. 

 

-You will receive an email from True Reflections Clothing by Just Audrey’s Customer Care when your refund has been processed.

 

-During our high peak sale periods, we appreciate your patience in the processing of your return which may take up to 10 business days to settle from the date of receipt.

 

-Return Shipping charges are non-refundable and charges for returned items are the responsibility of the customer.

 

-Orders dispatched with complimentary shipping, customers will be responsible for the initial shipping charges. The initial shipping charges will be deducted from the refund amount. 

 

-For orders with paid shipping, initial shipping charges are non-refundable upon return

 

-True Reflections Clothing by Just Audrey takes no responsibility for missing incoming deliveries of a return. 

 

-We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by True Reflections Clothing by Just Audrey.

 

IN STORE RETURNS POLICY

In-store purchases can be returned to any True Reflections Clothing by Just Audrey Boutique within 14 days of the dispatch date. 

 

We will assess, and process your return if your item(s) are in line with the conditions outlined in the online returns section.

 

Online purchases: Full-priced items purchased online may be returned in-store for a refund to the original payment method. 

 

Full Priced Items: Full-priced items purchased in-boutique may be exchanged or returned for a full-refund.

 

Sale Items: ‘Sale’ or ‘Markdown’ items cannot be returned for change of mind.

 

Non Refundable & Non Exchangeable Items

-Due to their nature or hygiene restrictions, True Reflections Clothing by Just Audrey Retail Boutiques cannot refund or return the following items:

Earrings and jewellery.

 

FAULTY RETURNS

-Both True Reflections Clothing by Just Audrey Retail and e-boutiques Boutiques accept faulty items. Faulty returns are determined at the sole discretion of True Reflections Clothing by Just Audrey.

 

-Minor faults: Where possible, we may elect to repair the product.

-Major faults: Choose to receive: 

a replacement product.

-a refund of the original purchase amount (except if the original purchase was made using a credit note)

 

True Reflections Clothing by Just Audrey may only offer you an exchange (in-store only), repair or refund if the following conditions are met:

 

-Goods are returned within 14 days of the purchase date.

 

-Proof of purchase is provided (transactional receipt or invoice).

 

Upon assessment by True Reflections Clothing by Just Audrey:

-The item is considered faulty

-The item holds a manufacturing fault.

-For online purchases, the item varies significantly to the True Reflections Clothing by Just Audrey e-boutique description and/or images

 -For online purchases, the item delivered is not the item that was ordered.

 

-True Reflections Clothing by Just Audrey will not offer return or repair for items where fault or damage has been caused by the wearing of, or incorrect caring for, the item. 

-Please allow approximately 7 business days for your request to be processed.

-Should we identify unreasonable patterns of returns on the purchase or use of garments, we may restrict or refuse refunds or future orders.

CONSUMER GUARANTEES

Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL and this Policy and in relation to the  True Reflections Clothing by Just Audrey e-boutique, any terms of use and purchase specified on the website.

If you are a consumer as defined in the ACL, the following notice applies to you: "Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

 

Amendment

This Policy may be amended from time to time by True Reflections Clothing by Just Audrey, without prior notice. 

 

Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. 

 

We recommend that you check True Reflections Clothing by Just Audrey current Terms, before making any purchase. 

 

Our agents, employees and third parties do not have authority to change the Terms.

 

OUR CONTACT DETAILS

If you have any questions related to our returns policy, connect with our Customer Care Team at: info@justaudrey.com.au